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Q: Do the prices listed on BrandedGear.com include imprinting?
Q: Do the prices listed on BrandedGear.com include shipping?
Q: Do the prices listed on BrandedGear.com include sales tax?
Q: Does BrandedGear.com accept purchase orders?
Q: How do I know you have received my order?
Q: When will I receive my order?
Q: How do I check the status of my order?

Q: What payment options do you offer?
Q: Is it safe to shop with BrandedGear.com?
Q: Does BrandedGear.com ship orders internationally?
Q: Does BrandedGear.com have a satisfaction guarantee?
Q: What is your return policy?
Q: Do you share customer information?
Q: How do I contact GNP if I have a question?

 

Q: Do the prices listed on BrandedGear.com include imprinting?
A: Unless otherwise noted, all prices include one color custom decoration in one position. Setup charges are extra and will appear on order acknowledgements.
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Q: Do the prices listed on BrandedGear.com include shipping?
A: Unless otherwise noted, all prices are FOB: Factory. Shipping and handling charges are additional.
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Q: Do the prices listed on BrandedGear.com include sales tax?
A: GNP has authority to collect sales tax in New York and Virginia. Some products shipping to other states may also be subject to sales taxes. Please contact customer service for details.
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Q: Does BrandedGear.com accept purchase orders?
A: Yes! Corporate, Government, and University purchase orders are welcome (subject to verification),
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Q: How do I know you have received my order?
A: You will receive a confirmation email indicating that your order has been received. You will also receive an order acknowledgement via email as well as a digital proof of your artwork for approval.
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Q: When will I receive my order?
A: Most orders will be shipped within 1-2 weeks of order confirmation. Lapel pin orders will ship in approx. 6 weeks. Factory-direct overseas orders will ship in approx. 12-16 weeks. Rush service is available. Please contact our customer service department for details. All orders are FOB: U.S. Factory. Standard carriers include: UPS and FedEx. Large or heavy items will be sent as freight. APO/FPO and PO Boxes will all be sent via United States Postal Service. Actual delivery times will vary based on method of shipment chosen and your geographic location.
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Q: How do I check the status of my order?
A: The best way to check the status of your order is to contact our Production Control Department at 800-401-600 (631-580-7023 for International orders) or Service@BrandedGear.com
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Q: What payment options do you offer?
A: We accept Visa, MasterCard, American Express, Discover, PayPal & Wire Transfers. Net 10 days terms are available, subject to credit approval.
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Q: Is it safe to shop with BrandedGear.com?
A: All transactions are completed on our secure server (128 Bit SSL). In secure mode, your computer and our server begin communication, sending data back and forth in an encryped format. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the Internet. BrandedGear.com requires only the following information to process your order:
- Name
- Organization Name
- Credit card number
- Credit card expiration date
- Billing address where credit card statements are received (for security purposes)
- Shipping address (if different from billing address)
- Phone number (to contact you with any questions concerning your order)
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Q: Does BrandedGear.com ship orders internationally?
A: Yes, GNP works with several international clients, and we ship orders worldwide. Whether you are an International Organization planning an event in the U.S. or an American Organization planning an event Overseas, we can help! Clients shipping orders outside of Continental U.S are strongly encouraged to supply their shipper's account number. This will allow for a smoother delivery and computation of shipping charges and tax & duties (if applicable). (All transactions are in U.S. Dollars "USD")
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Q: Does GNP have a satisfaction guarantee?
A: Every item we sell is coverred by our 100% guarantee of satisfaction, as well as other applicable manufacturers warranties. If for any reason you are not satisfied with your purchase, simply contact our customer support department. Our staff of customer service professionals will do whatever they can to ensure your satisfaction.
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Q: What is your return policy?
A: Authorized returns are accepted during business hours. Items must be in good condition and in the original packaging, with the original accessories and papers. Returns are accepted only for items ordered from GNP Specialties, Inc. Shipping and handling costs will be refunded only if items returned are defective or returned due to our error. Refunds are credited upon receipt of merchandise. All returns require a GNP Return Authorization Number (RAN). Please call our customer support department before returning any merchandise. Unauthorized returns cannot be accepted.
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Q: Do you share customer information?
A: We do not sell, trade, rent or otherwise distribute your personal information to any outside company. The information we collect is used to make shopping at BrandedGear.com possible and to enhance your overall GNP Experience. We may use the information to periodically notify you of important functional changes to the Web site, new products and services and special offers we think you'll find valuable. If you prefer not to receive this information, please let us know.
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Q: How do I contact GNP if I have a question?
A: Feel free to contact us with your questions, comments or suggestions. You can contact us via:


Phone: 8:00 AM - 5:00 PM EST:
631.580.7023
1.800.401.6000 (Toll-Free)

Mail:
GNP Specialties, Inc.
299 Smithtown Blvd.
Nesconset, NY 11767

E-mail:
24 hours / 7 days a week
Your inquiry will receive a response from one of our Customer Support Representatives within 24 hours.
service@BrandedGear.com

Fax:
631.580.7036
1.888.991.8500 (Toll-Free)

Live Chat:
Live Chat Support is available in the tab at the bottom of each page Monday - Friday, 9 am - 5 pm EST