Q: Do the prices listed on BrandedGear.com include imprinting?
Q:How do I know you have received my order?
Q:When will I receive my order?
Q: How do I check the status of my order?
Q: What payment options do you offer?
Q: Is it safe to shop with BrandedGear.com?
Q: Does BrandedGear.comhave a satisfaction guarantee?
Q: What is your return policy?
Q: How do I return an item?
Q: Do you share customer information?
Q: How do I contact GNP if I have a question?

 Q: Do the prices listed on  BrandedGear.com include imprinting?
A: Unless otherwise noted, all prices include one color custom decoration in one position. Setup charges are extra and will appear on order acknowledgments.
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Q: How do I know you have received my order?
A: You will receive a confirmation email indicating that your order has been received. You will also receive an order acknowledgement via fax.
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Q: When will I receive my order?
A: Most orders will be shipped within 3 weeks of order confirmation. Lapel pin orders will ship in approx. 6 weeks. Factory-direct overseas orders will ship in approx. 12-16 weeks. Rush service is available. Please contact our customer service department for details. All orders are FOB: U.S. Factory. Standard carriers include: UPS, Fedex/RPS, and Airborne Express. Large or heavy items will be sent as freight. APO/FPO and PO Boxes will all be sent via United States Postal Service. Actual delivery times (see Domestic and Canadian shipping/delivery) will vary based on method of shipment chosen and your geographic location.
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Q: How do I check the status of my order?
A: You may check the status of your online orders at any time. Simply click on My Account on the BrandedGear.com homepage. Order status will include where your order is currently (awaiting instructions, processing, transit, etc.) and order details (order ID, item detail, anticipated ship date, actual ship date, shipping method, etc.) You may also check the status of your orders by calling our customer service department 9:00 AM to 5:00 PM ET toll-free at 1-800-401-6000.
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Q: What payment options do you offer?
A: We accept Visa, MasterCard, American Express, Discover & PayPal. Net 10 days terms are available, subject to credit approval.
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Q: Is it safe to shop with BrandedGear.com ?
A: All transactions are completed on our secure server (128 Bit SSL). In secure mode, your computer and our server begin communicating, sending data back and forth in an e ncrypted format. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the internet. BrandedGear.com requires only the following information to process your order:
- Name
- Organization Name
- Credit card number
- Credit card expiration date
- Billing address where credit card statements are received (for security purposes)
- Shipping address (if different from billing address)
- Phone number (to contact you with any questions concerning your order)
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Q: Does GNP have a satisfaction guarantee?
A: Every item we sell is covered by our 100% guarantee of satisfaction, as well as other applicable manufacturers warranties. If for any reason you are not satisfied with your purchase, simply contact our customer support department. Our staff of customer service professionals will do whatever they can to ensure your complete satisfaction.
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Q: What is your return policy?
A: Authorized returns are accepted during business hours. Items must be in good condition and in the original packaging, with the original accessories and papers. Returns are accepted only for items ordered from GNP Specialties, Inc. Shipping and handling costs will be refunded only if items returned are defective or returned due to our error. Refunds are credited upon receipt of merchandise. All returns require a GNP Return Authorization Number (RAN). Please call our customer support department before returning any merchandise. Unauthorized returns cannot be accepted.
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Q: How do I return an item?
A: Simply call our customer support department and request a GNP Return Authorization Number (RAN). On company letterhead, please state reason for return and include authorization number. Securely wrap package(s) and send to the following address (please make sure to write the authorization number on the outside of all cartons):

Returns Department
RAN____________
GNP Specialties, Inc.
299 Smithtown Blvd.
Nesconset, NY 11767

For your protection, please use UPS or Insured Parcel Post for shipment.
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Q: Do you share customer information?
A: We do not sell, trade, rent or otherwise distribute your personal information to any outside company. The information we collect is used to make shopping at BrandedGear.com possible and to enhance your overall shopping experience. We may use the information to periodically notify you of important functional changes to the Web site, new products and services and special offers we think you'll find valuable. If you prefer not to receive this information, please let us know.
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Q: How do I contact GNP if I have a question?
A: Feel free to contact us with your questions, comments or suggestions. You may contact us via:

Phone: 9:00 AM - 5:00 PM ET:
631.580.7023
1.800.401.6000 (Toll-Free)

Mail:
GNP Specialties, Inc.
299 Smithtown Blvd.
Nesconset, NY 11767

E-mail:
24 hours / 7 days a week
Your inquiry will receive a response from one of our Customer Support Representatives within 24 hours.
info@BrandedGear.com

Fax:
631.580.7036
1.888.991.8500 (Toll-Free)

Live Chat:
Click Here

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